United (UAL) CEO Oscar Munoz spoke before the House Transportation Committee on Tuesday, he was there to address what airlines can do to win back customer trust following a disturbing incident on April 9, when a man was dragged from an overbooked United flight. Video of the event quickly went viral and lawmakers wanted to make it clear to Munoz and the executives that were there from other airline companies that they need to improve customer service. If not, the Committee says it will step in and do it for them.
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