"I'm personally sorry for the fact that my immediate response and the response of our airline was inadequate to that moment," Munoz said somberly.
United (UAL) CEO Oscar Munoz is speaking before the House Transportation Committee on Tuesday, addressing the company's customer service policies.
"The reason I'm sitting here today is because on April 9 we has a serious breach of public trust," Munoz said. The CEO again apologized to passenger Dr. David Dao, who was forcibly removed from a United flight. The doctor was seen in a viral video bruised and bloody.