For his second "Executive Decision" segment of Mad Money Wednesday night, Jim Cramer spoke with Carol Tome, the new CEO of United Parcel Service (UPS) , the package delivery giant that saw its shares dip 8.8% Wednesday after the company declined to offer investors forward-looking guidance.
Tome explained that the world is changing and UPS needs to lean into a new experience for their customers. "Better, not bigger," is the company's mantra as they aim to serve their customers how they want to be served, with a new, digital experience.
Previously, UPS had developed all of its own technology in-house, rolling out new features just once a year. But Tome said that UPS is now on a continual update cycle, simplifying their business whenever they can.
UPS is also expanding into healthcare logistics with two new "freezer farms," refrigerated facilities that can manufacture their own dry ice to help safely drugs and pharmaceuticals get where they're needed.